Mar 18, 2020

A Message from our Team Regarding Covid-19

'Interesting times' indeed.
In light of the situation regarding COVID-19, the news seems to change hourly, and we are doing our best to adapt and act responsibly to protect the welfare of our team, our clients and our winery partners. The support of our friends and clients is valued more than you can imagine.

We remain open for business, and follow the lead of LCBO in taking this decision. We have adopted a policy where our team is now working from home. We will be checking the office voicemail several times daily, and of course, you can email wine@thevineagency.ca (or your personal contact). As an independent business, we will continue to support our team and our local and international wineries, while we rely in turn on our customers. We do not know if or when LCBO’s Private Ordering warehouse might close, but until then, we intend to continue delivering to you. Deliveries to homes and offices will be handled in a manner that respects ‘social distancing’, with shipping directly from the LCBO to your door in properly sealed cartons. Our drivers will use photo-based delivery confirmation in lieu of asking for signatures.

All of our trade tastings, seminars, and supplier visits have obviously been cancelled until further notice.

As you know, restaurants and bars across Ontario have closed for a minimum of two weeks, possibly (probably?) longer. This is our community, and we hope you will join us in keeping the cooks, servers, managers, dishwashers, sommeliers, owners, and so many others in your thoughts. Some restaurants have started a special take-out or pick-up menu. Please take advantage of these take-out options as much as possible, or perhaps buy some gift cards from your favourite restaurants for future use. These mostly small, independent businesses need all the support we can give them to survive a shut-down.

2020 is The Vine's 20th Anniversary, and will likely be the most challenging year in our history. We remain committed to our team, and we appreciate your support. We will continue to fulfil orders as efficiently and responsibly as possible. Please do not hesitate to contact our office or your sales rep with any questions or comments, or just to say how you doin’

Our local partners are not open for tasting at the wineries, but wines from both Cave Spring and 2027 Cellars are available for home delivery, as is our full portfolio of family-owned, international wineries. We are offering free delivery within our normal delivery area during this time. See the full selection of local and imported wines at theVineAgency.ca

We wish you and your family a safe and healthy time as we navigate these 'interesting times' together.

Take Care,
Anne, Rob and entire team at The Vine